You’re sitting in the office with your client or customer as they talk about what…
No matter where you are in the world, no matter where you or the person…
Do you want to avoid having the eyes of your audience glaze over as you…
You’ve experienced it. You come into the office with a real big smile on your…
You go blank. You’re thinking, “Oh my gosh, the audience will know I messed up!”…
A baby cries when he is hungry, a teenager whines when she doesn’t get her way,…
On his way to the first televised presidential debates, Richard Nixon bumped his knee severely…
Maintaining credibility is an important part of customer service. You need to trust the people…
What makes body language so significant? What makes those thousands of cues that you give…
One of the best ways to create humor in your speech is to tell a…